Customer Service!

When we set up the beds and furniture business AAA Bedz and Furniture many years ago we did so with the intention of offering a village shop type of service, but with the benefits of the digital age. While this has served us well, how far can you go with customer service?


It is true that the more of a service you offer, the more some people expect. Does there reach a point when you have to say no,? Or can you keep giving until you run yourself dry, or broke in this economic environment?!


So what is the answer? Do we do like many of our competitors and just not bother? Don't answer the phone or return messages and emails? Perhaps just be dam-right rude and unhelpful?


I for one can't do that, perhaps that's just my personality.


It is a sad fact nowadays, that few people bother to thank you for any efforts you do go to, often the only time you hear from people is when things go wrong. So why not set yourself a late new years resolution? If you get good service, if someone has gone that extra mile to try and help you, why not take a moment to thank them? How long does it take to write a quick email? A few seconds, even when you type as slow as me!


We recently had a customer who we did try hard with (hopefully she doesn't mind me using her name, especially as she is quite famous in many business circles), Shaa Wasmund, founder of Smarta.com the business advice and networking web-site. While we tried our usual best, she was so impressed with us that she not only bothered to thank us, but even started to push our name around her many contacts. While we are not all in the position to do as much as Shaa, we all know of someone, who needs something.


So let's all try and balance the equation, if it goes wrong, kick off, if it goes right, type! Everyone likes a bit of praise, and perhaps by offering a bit more to someone else, we may get that bit more back! Result, better service for us all, more business, and world peace and happiness!


Thanks for reading, no real mention of beds this week, except to say that prices are on the up, Original Bedstead Company's prices all go up by the end of the month, and others are following, if they have not already done so. So now is the time to buy.


Email me with your requirements if you haven't got the time to trawl, and I will do my best to help.


Pete